Frequently Asked Questions — Acevion OTC Hearing Aids
Last updated: May 2025 · Reviewed by Acevion Product Team
About Acevion Hearing Aids
Will Acevion hearing aids work for me?
Yes — Acevion OTC hearing aids are suitable for adults (18+) with mild to moderately severe hearing loss (26–70 dB HL). No prescription or audiologist visit is required. Under the FDA OTC Hearing Aid Final Rule (October 2022), adults can purchase and fit these devices independently.
If you experience any of the following, you may benefit from a hearing aid:
- Sounds or speech seem muffled
- Difficulty hearing in noisy environments (restaurants, social gatherings)
- Frequently asking others to repeat themselves
- Turning up TV or phone volume higher than others prefer
- Difficulty hearing high-pitched sounds (birds, doorbells, alarms)
For severe hearing loss (>70 dB HL) or sudden hearing loss, please consult a licensed audiologist. Source: NIDCD — Age-Related Hearing Loss
Why are Acevion hearing aids so affordable?
Because we sell direct-to-consumer, removing the audiologist markup and retail overhead that make traditional hearing aids cost $2,000–$7,000 per pair. Acevion devices use the same DSP chip technology as premium brands, manufactured in an ISO-certified facility. The FDA's 2022 OTC ruling also removed the mandatory prescription requirement, enabling brands like Acevion to serve customers directly.
What is the difference between hearing aids and hearing amplifiers?
Hearing aids are FDA-regulated medical devices; amplifiers are not. Key differences:
- Hearing aids (like Acevion): use DSP technology to selectively amplify specific frequencies, include automatic feedback cancellation, meet FDA safety standards, and are designed for diagnosed hearing loss.
- Personal Sound Amplifiers (PSAPs): amplify all sounds indiscriminately, have no feedback protection, and are intended for people with normal hearing in specific situations (e.g., bird watching).
Acevion hearing aids are FDA-registered medical devices — not amplifiers.
Do I need to see a doctor or take a hearing test first?
No — not for OTC hearing aids. The FDA's October 2022 OTC rule allows adults 18+ to purchase, fit, and use OTC hearing aids without a medical exam or fitting by a professional. However, we recommend a hearing test if you want a precise understanding of your hearing profile. Many pharmacies and audiology clinics offer free or low-cost screenings. Source: FDA.gov
How will the hearing aids work without a professional fitting?
Acevion devices are self-fit using adjustable volume modes and ear dome sizes. Each device includes multiple ear dome sizes (S/M/L) and 4–6 preset listening modes (quiet conversation, noisy environment, TV, outdoor). Most users find a comfortable fit within 1–2 days. The user manual provides step-by-step fitting guidance.
How can I be sure these will fit without an in-person fitting?
Each Acevion package includes multiple ear dome sizes (Small, Medium, Large) plus spare pairs. The included fit guide helps identify the correct size — a proper fit should feel secure but not painful, with minimal feedback. If unsatisfied for any reason, our 45-day money-back guarantee covers a full return.
Does Acevion accept insurance?
We currently do not accept insurance directly. However, many FSA (Flexible Spending Account) and HSA (Health Savings Account) plans cover OTC hearing aids — check with your plan provider. Traditional Medicare does not cover hearing aids, though some Medicare Advantage plans may. Source: Medicare.gov — Hearing Aids Coverage
Using Your Hearing Aids
How do I adjust to wearing a hearing aid?
Allow 2–4 weeks for adjustment. The brain needs time to relearn how to process amplified sounds. Start by wearing the aids for 2–3 hours per day in quiet environments, gradually increasing wear time and exposure to noisier settings. This is normal — according to the American Speech-Language-Hearing Association (ASHA), adjustment periods of 3–4 weeks are typical for new hearing aid users.
Why is there feedback or whistling?
Whistling is almost always caused by poor fit or earwax buildup. Fix steps:
- Reinsert the hearing aid — ensure it sits flush in the ear canal
- Try a larger ear dome size (too small = acoustic leak = feedback)
- Clean the device and ear canal to remove earwax
- Reduce volume level temporarily until fit is optimized
How do I clean my Acevion hearing aids?
Clean daily for best performance:
- Wipe the exterior with a dry, soft cloth — never use water or liquid cleaners on the device
- Remove ear domes and clean separately with a dry brush
- Store in the charging case when not in use to protect from moisture
How do I charge my hearing aids?
Place both hearing aids in the charging case, aligning them with the magnetic charging contacts. Connect the case to power via the included USB-C cable. A full charge takes approximately 2 hours and provides up to 19 hours of use. The charging case holds 3–4 additional full charges.
Warranty, Returns & Shipping
What is your guarantee and warranty?
45-day money-back guarantee + 1-year limited warranty.
- 45-Day Return Policy: Return for any reason within 45 days of delivery for a full refund. Product must be in original packaging.
- 1-Year Warranty: Covers manufacturing defects and device malfunction under normal use. Does not cover physical damage, water damage beyond IP54 rating, or loss.
To start a return or warranty claim: email support@acevion.com
What is the shipping policy?
Orders ship within 1–2 business days. Standard delivery: 3–7 business days (US). Free shipping on all orders. Expedited options available at checkout. For full details: Shipping Policy →
References: FDA OTC Hearing Aid Rule (2022) · NIDCD Age-Related Hearing Loss · ASHA Hearing Aid Adjustment Guide · Medicare.gov Hearing Aid Coverage